Contact Worcester
Worcester: 01905 429928 worcester@firstpaige.co.uk
Contact Malvern
Malvern: 01684 563738 malvern@firstpaige.co.uk

FAQs

General Information

  • Changing an order that has been placed

    We can only change an order if it has not been sent to print. Order amendments cannot be guaranteed in the case of any other order status. Should a change not be possible, we will confirm this in a separate message.

  • Change of Delivery Address

    Depending on the stage an order is in, it may be possible to change it's delivery address mid process. However, this can not be guaranteed.

  • Order Turnaround

    Delivery should be made within 2-7 working days, depending on the products ordered and if the artwork and payment are received correctly, before the end of the stated deadline.

  • Multiple Orders

    Multiple products can be added to one single order. But these must be shipped to one single address. If you require delivery to multiple addresses then you would need to place an individual order for each address.

  • Complaints

    Should you receive an order which is not to your satisfaction, please contact one of our staff after receipt of your parcel to notify us of your complaint. Please sign for goods as damaged if they appear faulty.

  • Cancellation

    Due to the bespoke nature of our printed goods it is not possible to cancel an order if it has been printed. If you wish to cancel an order then please contact us immediately.